Refund &
Cancellation.

This policy covers subscriptions to GCR (Gestion Cafés & Restaurants), sold by SLOVA LTD, trading as Slova Tech. It applies alongside our Terms of Service.

01 — Who sells GCR

GCR is sold and supported by SLOVA LTD (trading as Slova Tech). SLOVA LTD is the name that will appear on your card statement.

02 — The free trial

Every new restaurant gets 14 days free, starting automatically when the owner signs up in the app. No card is required for the trial, and nothing is charged during it. You do not need to cancel anything to avoid being billed — if you never subscribe, you are never charged.

When the trial ends, the app stops accepting new writes — no new orders, no menu changes, no new servers. Your existing data stays readable: the dashboard, the full order history and past receipts remain available. Nothing is deleted when a trial expires.

03 — What you pay

• $19.00 per month, per restaurant, in USD.
• The first month is charged immediately when you subscribe, because the 14 free days have already been provided in the app.
• It then renews automatically each month on the same date until you cancel.
• Prices are shown inclusive of any tax that applies to your order; any applicable VAT is calculated and shown by Stripe at checkout.

We will give at least 30 days' notice by email before any price change takes effect for an existing subscription.

04 — How to cancel

You can cancel at any time, and cancelling is never conditional on talking to us first.

• Use the "Manage subscription" link in any GCR receipt email from Stripe, or
• Email contact@gcrmanager.site from your account email with your Account ID, and we will cancel it for you.

Cancelling stops all future charges. Your subscription stays active until the end of the period you have already paid for, and the app returns to read-only after that — again, without deleting anything. To remove your data entirely, see Account & data deletion.

05 — Refunds

a) 14-day money-back on your first payment

If GCR is not right for you, email us within 14 days of your first subscription payment and we will refund it in full, no reason required.

b) Renewals

Monthly renewals are not refunded by default, because you can cancel before any renewal and because the free trial exists precisely so you can evaluate the product before paying. That said, if a renewal caught you out — you meant to cancel, or your restaurant closed — tell us. We would rather refund a month than argue about it.

c) Always refunded in full

• Duplicate charges — you were billed twice for the same month.
• Charges after cancellation — you cancelled and were billed anyway.
• A payment that never activated a subscription — including a mistyped Account ID (see below).
• An outage on our side that left the service unusable for a material part of the billing month.

d) Not refunded

• Partial months after a mid-cycle cancellation — you keep access to the end of the period instead.
• Months in which the service worked as described and was available to you.

Refunds go back to the original payment method. Stripe typically returns funds within 5–10 business days once we issue them; the exact timing is set by your bank, not by us.

06 — If you paid with the wrong Account ID

07 — Failed payments

If a renewal payment fails, Stripe retries it over a few days and emails you. During that window your subscription stays active. If it ultimately fails, the subscription lapses and the app returns to read-only. Paying the outstanding invoice, or subscribing again, restores full access immediately — your data is untouched throughout.

08 — How to request a refund

Email contact@gcrmanager.site with:

• your Account ID (Settings → Account ID in the app),
• the email address used for payment, and
• the date and amount of the charge.

We reply within one business day and aim to process approved refunds within five business days.

09 — Chargebacks

If something is wrong with a charge, please email us before contacting your bank. A chargeback takes weeks and suspends the account while it is investigated, whereas we can usually refund the same day. We are not trying to talk you out of your rights — it is simply faster for both of us.

10 — Changes to this policy

We may update this policy. The "last updated" date above always reflects the current version, and the policy that applies to a charge is the one published on the day the charge was made.

Questions: contact@gcrmanager.site